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Declared in one step, run by one commander, told to customers on a clock, and closed only when the fixes are done. For a SaaS engineering team with someone on call. An outage handled from the first page to the last action item, built on PagerDuty's response guide.
Updated Oct 23, 2026 · 2 sources
Fixed time, flexible scope, no backlog. For a product team of five to fifty. Basecamp's way of building software, set up so the rules enforce themselves.
Updated Oct 23, 2026 · 1 source